Soar to Success August 2021

Everything Rises and Falls on Leadership W hen you hear the quote, “Everything rises and falls on leadership” does it resonate? Are they just words? Allow me to show you how that applies to a few local businesses. There was a local restaurant that stayed in business during the shutdown, they survived but it’s what happened just before the shutdown came along that made their closing inevitable. This particular local restaurant had been in business at that location for over twenty-five years. Itwas the gatheringplace formany families and business-people for meetings over meals, celebrations and gatherings. The place I’m talking about here had a lively bunch of employees who watched out after each other, knew the patrons by name, favorite meals By Jack Klemeyer and drinks. It was fun to have a meeting there because you and your guests were tended to and made to feel important. Drink glasses and coffee cups never ran dry, someone was always there with a refill or a warm-up. The food wasn’t five star, but it was good and helpings were plentiful. Just before the shutdown, there was a change in the restaurant manager and almost immediately things begin to change. Surveillance cameras were installed so that the new manager didn’t have to actually be there at the restaurant but could watch from home or a remote location and call in directions to the wait staff. Soon, directions and reprimands came into the restaurant via text to scold or correct an action. Sometimes, what the remote manager thought